1. DEFINITIONS
In these Conditions, the following expressions shall have the following meanings:
“Anti-Bribery Laws” means any and all statutes, statutory instruments, bylaws,
orders, directives, treaties, decrees and laws which relate to the anti-bribery and/or
anti-corruption, including (without limitation) the Bribery Act.
“Assignee” means an assignee of all or any part of the Company’s rights under a
Contract, in accordance with condition 19.7, including without limitation the
Company’s rights and title in and to Equipment.
“Bribery Act” means the Bribery Act 2010.
“Bar” “Barring” and “Barred” means the act of barring the Customer from making
or receiving certain services on the Equipment.
“Business Day” means Monday to Friday (inclusive) in any week but excluding
English bank holidays or public holidays.
“Cap” means the cap on data usage of £36 per month per End User which will be
automatically applied to the Customer’s account.
"Charges" means, in respect of a Contract, the Equipment Charges and/or Service
Charges payable by the Customer for Equipment and/or Mobile Network Services
as set out in the Order Form or Tariff as applicable, including without limitation any
Termination Charge and/or Damage Charges and/or Non-Return Charges.
“Company” means KIS Technologies Ltd with company registration number
10862020 and registered office: 86-90 Paul Street, London EC2A 4NE and
includes its successors and Assignees. “Conditions” means these terms and
conditions entered into between the Company and the Customer.
“Connection" and “Connected” means the connection of the Equipment or SIM
Card to the selected tariffs and Systems.
“Contract” means the agreement between the Customer and the Company for the
provision of Equipment and/or Mobile Network Services consisting of a duly
executed Order Form incorporating these Conditions, the KIS as a Supplier Data
Processing Addendum, any Service Specific Conditions and/or any Promotional
Terms and any other document incorporated by reference into the Contract.
“Contract Year” means a period of twelve months commencing from either (i) the
Commencement Date of the relevant Contract; or (ii) any subsequent annual
anniversary of the Commencement Date.
"Customer" means the person, firm or company specified on the Order Form and
any other person appearing to act within that person’s, firm’s or company’s
authority and includes where relevant the Customer’s permitted assigns.
“KIS as a Supplier Data Processing Addendum” means the data processing
addendum, the current version of which is set out at
www.kistechnologies.co.uk/terms-conditions (or at such other URL as is
notified to the Customer by the Company from time to time).
“Damage Charges” means, in respect of Equipment, the amount (if any) payable
by the Customer for failing to return the Equipment in Good Working Order and
Condition calculated in the manner set out in the relevant Order Form.
“Director” means a director of the Company authorised to sign any Order Form.
“Encumbrance” means an interest in, right or any form of security over property,
including, but not limited to (a) any mortgage, pledge, lien or charge; or (b) any
other security or preferential interest or arrangement of any kind with any creditor
to have its claim satisfied in priority to creditors.
"End User" means a user of the Equipment and/or Mobile Network Services.
“Equipment" means the mobile device(s) (if any) and associated equipment
detailed in the relevant Order Form and rented to the Customer on the terms of
the relevant Contract.
“Equipment Charge” means, in respect of any Equipment, the monthly recurring
fixed charge specified in the relevant Order Form and payable by the Customer to
the Company (in addition to the Service Charges) for each month (or part thereof)
during the Term for the right to use and rent the Equipment.
“General Conditions” means the general conditions of entitlement set by
OFCOM, in accordance with section 45 of the Communications Act 2003, as may
be amended, modified or replaced from time to time.
“Good Working Order and Condition” means the condition and components of
the Equipment as at the time the Contract was entered into, but subject to fair wear
and tear over the Minimum Term and the subsequent element of the Term (if any)
as reasonably determined by the Company.
“Group” means together a person, its Parent Undertakings, its Subsidiary
Undertakings and the Subsidiary Undertakings of any of its Parent Undertakings
from time to time.
“Migration” means the transfer of a mobile number to any alternative service
provider on the same network.
"Minimum Term” has the meaning given to it in condition 3.2.
“Mobile Network Service(s)" means the provision of airtime, SMS, MMS and/or
data, together with any other services identified in this Contract, by means of the
Systems offered by the Company.
“Non-Return Charge” means, in respect of Equipment, the amount (if any)
payable by the Customer for failing to return the Equipment calculated in the
manner set out in the relevant Order Form.
“Normal Working Hours” means 9.00am to 5.00pm on any Business Day.
“OFCOM” means the Office of Communications and/or any successor body.
“Order Form” means an order form incorporating these Conditions, and to which
these Conditions are attached or which is expressed to be subject to these
Conditions, which sets out the detail of the order, including (without limitation) the
Customer’s details and the Equipment and/or Mobile Network Services to be
supplied under the Contract.
“Parent Undertaking” has the meaning given to it in section 1162 of the
Companies Act 2006.
“Party" means the Company or the Customer, and "Parties" shall refer to both of
them.
Payment Date" has the meaning given to it in condition 6.6.“Portability" means
the transfer of a mobile number or Mobile Network Service to any alternative
mobile service provider and/or mobile service operator. “Promotional Terms”
means any additional terms which are to apply in relation to the Service Charges
payable by the Customer under the Contract (for any particular Mobile Network
Services to be provided thereunder) and which may be specified on the Order
Form and/or notified by the Company in writing to the Customer in relation to the
relevant Mobile Network Services, at the time the relevant Order Form was
submitted.
“Rate of RPI” means the retail price index percentage change over 12 months
announced by the Office for National Statistics (or successor body) in the month
preceding an RPI Increase.
"Relevant Laws" means any statute, regulation, bylaw, ordinance or subordinate
legislation which is in force for the time being to which a party is subject; the
common law as applicable to the parties (or any one of them); any binding court
order, judgment or decree applicable to the parties (or any one of them); and any
applicable industry code, policy, guidance, standard or accreditation terms (i)
enforceable by law which is in force for the time being, and/or (ii) stipulated by any
regulatory authority to which a party is subject, in each case, for the time being.
“Roam Like at Home” means making and receiving calls, sending and receiving
messages, using data, whilst overseas but within the EEA at the same rates as
would have been charged had such usage occurred in the UK.
“RPI Increase” means an increase in the monthly subscription charges pursuant
to condition 6.3.
“Service Charges” means the charges payable by the Customer for Mobile
Network Services as described and at the rates specified in the Tariff, including
without limitation any call charge, access charge, connection charge, minimum
charge and value added service charge.
“Service Operator” means any mobile network operator.
“Service Specific Conditions” means any additional terms and conditions which
are to apply to a Contract as specified on the Order Form or these Conditions in
respect of specific Services.
“SIM Card" means a module which contains Customer Information and which,
when used with Equipment, enables access to the Mobile Network Services.
“Small Business Customer” means a Customer who has been identified on the
Order Form as being a customer who: (i) is not a communications provider; and
(ii) has 10 or less workers (whether as employees or volunteers or otherwise).
“Software” means software provided by the Company to the Customer to enable
the Customer to use the Mobile Network Services.
“Subsidiary Undertaking” has the meaning given to it in section 1162 of the
Companies Act 2006.
"System(s)” means the public telecommunications systems that the Company
makes available to the Customer.
“Tariff” means the Company’s tariff for each of the Mobile Network Services which
is provided to the Customer and/or set out at www.kistechnologies.co.uk or at such
other web address as is notified to the Customer by the Company from time to
time and/or used by the Company to calculate the Charges.
“Term” means the term of the relevant Contract.
“Termination Charge” means the total Charges which are still to fall due or which
would, but for termination of the Contract, have become due under the relevant
Contract plus any costs incurred by the Company in terminating any funding
arrangements entered into by the Company in connection with the Equipment.
“Upgrade” means any supply of a new handset or mobile device.
“User Instructions” has the meaning given to it in condition 8.1.7.
2. CONTRACT FORMATION
2.1.
The Order Form constitutes the Customer's offer to the Company to: (i)
purchase the relevant Mobile Network Services; and/or (ii) for Contracts
entered into on or after 1 June 2018, rent the relevant Equipment on and
subject to the terms of the relevant Contract (each an “Offer”). The
Company is under no obligation to accept any Order Form and may, in its
absolute discretion, reject or amend any proposed Order Form.
2.2.
Once an Offer is accepted by the Company (by an authorised representative
of the Company signing the Order Form, commencing performance of the
Services and/or delivering Equipment to the Customer), a Contract shall
immediately come into effect. For Contracts entered into on or after 1 June
2018 only, the Customer’s obligation to rent any Equipment and pay the
relevant Equipment Charges shall be separate to the Customer’s obligation
to obtain any Mobile Network Services and pay the relevant Service
Charges. The Customer may not terminate the rental of Equipment under a
Contract as a result of any failure by the Company to provide any Mobile
Network Services. The details recorded on the Order Form, together with
these Conditions, any other Service Specific Conditions and/or Promotional
Terms (together with other document incorporated by reference into the
Contract by these Conditions) shall be the exclusive terms and conditions of
the Contract between the Parties (to the fullest extent permitted by law) and
any such Contract shall be conditional upon the credit status of the Customer
being to the satisfaction of the Company (in its sole and absolute discretion).
2.3.
All quotations, estimates and tenders are given and contracts are made by
the Company subject to and only upon these Conditions which cannot be
varied unless agreed in writing by the Company and these Conditions are
the only terms and conditions on which the Company will supply the Mobile
Network Services and / or any Equipment to the Customer under an Order
Form and will apply to the exclusion of all other terms and conditions
including any terms and conditions which the Customer purports to apply
under any purchase order, confirmation, of order or similar document,
(whether or not such document is referred to in a Contract) and any terms
and conditions which may otherwise be implied by trade, custom, practice or
course of dealing. Unless expressly set out in a Contract, all other terms,
conditions and warranties which are implied by law are excluded to the fullest
extent permitted by law.
2.4.
For Contracts entered into prior to 1 June 2018, in the event of a conflict
between these Conditions and the Order Form, the Order Form will
prevail.
In the event of a conflict between these Conditions and any Service Specific
Conditions, the Service Specific Conditions will prevail in respect of the
relevant Service. In the event of any conflict between (in relation only to the
relevant Equipment and/or Mobile Network Services, the pricing of which is
the subject of any applicable Promotional Terms) the Promotional Terms and
any of either these Conditions, the Order Form and/or the Service Specific
Conditions, the Promotional Terms shall prevail (but only in so far as they
relate to the amount which is payable by the Customer in respect of the
relevant Equipment and/or Mobile Network Services (and, for the avoidance
of any doubt, the fact that the Promotional Terms are silent on a particular
matter whereas any of these Conditions, the Order Form and/or the Service
Specific Conditions make provision for the same, shall not be deemed to
give rise to a conflict).
2.5.
For Contracts entered into on or after 1 June 2018, in the event of a conflict
between these Conditions and the Order Form, the Order Form will prevail
in respect of the relevant Mobile Network Service only. In the event of a
conflict between these Conditions and any Service Specific Conditions, the
Service Specific Conditions will prevail in respect of the relevant Service. In
the event of any conflict between these Conditions and the Order Form in
relation to any Equipment, these Conditions will prevail. In the event of any
conflict between (in relation only to the relevant Mobile Network Services,
the pricing of which is the subject of any applicable Promotional Terms) the
Promotional Terms and any of either these Conditions, the Order Form
and/or the Service Specific Conditions, the Promotional Terms shall prevail
(but only in so far as they relate to the amount of Service Charges which are
payable by the Customer in respect of the relevant Mobile Network Services
(and, for the avoidance of any doubt, the fact that the Promotional Terms are
silent on a particular matter whereas any of these Conditions, the Order
Form and/or the Service Specific Conditions make provision for the same,
shall not be deemed to give rise to a conflict). For Contracts entered into on
or after 1 June 2018, notwithstanding the foregoing, the Promotional Terms
shall not apply to the Equipment and/or Equipment Charges.
2.6.
Any illustrations, samples or descriptive material provided by the Company,
including (without limitation) drawings, specifications of weight, capacity or
dimensions and particulars of shade shall not form part of the Contract but
shall be treated as an approximate only unless specifically stated otherwise.
Any savings quoted are estimates and illustrative only. All documents
containing such illustrative or descriptive material (as well as the copyright
therein) shall remain the exclusive property of the Company or its licensors
and must not be copied or loaned or transferred by the Customer. The
Customer acknowledges and agrees that in entering into the Contract, it has
not relied on any such illustrations, samples or descriptive material.
2.7.
The Customer shall be responsible for ensuring that the details set out on
the Order Form and any drawings, sketches, specifications, descriptions or
other instructions supplied by the Customer or any agent or representative
of the Customer in connection with the supply of any Equipment and/or
Mobile Network Services (as the case may be) by the Company (“Customer
Information”) are accurate and fully describe the Customer’s requirements
and the Customer shall be liable for and shall indemnify the Company in
respect of any liability, loss, injury, damage, demand, claim, cost charge or
expense which may be incurred by or awarded against the Company by
reason of or arising directly or indirectly out of or in respect of any inaccuracy
in respect of any Customer Information or other instructions in relation
thereto, or where the compliance with any such Customer Information or
other instructions by the Company constitutes the infringement of the
intellectual property or other rights of another person.
2.8.
No variation of the terms of a Contract however notified (save with regard to
the manuscript details on the Order Form including, where initialled by both
Parties, manuscript amendments to the type face, as such details may be
inputted by authorised staff of the Company) will be accepted by the
Company unless authorised by notice in writing by a Director of the Company.
2.9.
Each order for Mobile Network Services and/or Equipment shall (for the
purposes of this condition 2.9) be deemed (subject to condition 2.1) a
separate Contract (whether or not included on the same Order Form) to the
effect that any delay or failure to supply Mobile Network Services shall not
entitle the Customer (to the extent that any such entitlement exists) to
terminate a Contract for other Mobile Network Services and/or Equipment or
any other Contract entered into under these Conditions.
2.10.
Any undertaking by the Customer not to do any act or thing shall be deemed
to include an undertaking that the Customer shall procure that any user
(including without limitation any of the Customer’s End Users, employees,
agents or contractors) of the Mobile Network Services and/or Equipment
shall not do such act or thing.
2.11.
The Customer warrants and undertakes to the Company that it is entering
into a Contract for the purposes of its trade, business and/or profession and
is not acting as a consumer.
2.12.
In connection with Customer's application for Mobile Network Services or
Equipment, the Customer shall procure that its owners, directors, officers
and assigns are made aware of, the Company, its Assignee(s) and/or its
potential Assignees carrying out searches with credit reference agencies
relating to the credit worthiness of the Customer and/or its owners, directors,
officers and assigns and the Customer undertakes to supply or procure the
supply of all information requested for a credit search with a credit reference
agency.
2.13.
Any Contract for or which includes Equipment is, until the delivery of the
applicable Equipment, conditional upon the availability of the relevant
Equipment and the Company providing confirmation by email to the
Customer that the terms stated on the Order Form of the applicable Contract for Equipment do not contain any errors or omissions.
3. TERM
3.1.
Each Contract will commence on and from the date that (i) any Mobile
Network Services requested on the Order Form are available for use by the
Customer; and/or (ii) any Equipment requested on the Order Form is
delivered to the Customer in accordance with these Conditions, whichever
is the earlier date ("Commencement Date") and shall continue for the
duration of the Term in accordance with condition 3.2.
3.2.
Subject to condition 13 below, each Contract shall continue for a minimum
term of twenty-four (24) months (or such other period set out in the Order
Form) from the Commencement Date (“Minimum Term”), and shall continue
indefinitely thereafter until terminated by either Party giving not less than
ninety (90) days’ prior written notice, such notice not to expire sooner than
the expiry of the Minimum Term.
3.3.
The provisions of conditions 3.1 and 3.2 are applicable to all mobile numbers
and/or handsets and/or mobile devices (including any Equipment) connected
to Mobile Network Services provided by the Company and to any
subsequent Connections or Upgrades from the applicable date of the
subsequent connection or upgrade.
3.4.
Any changes to a Customer's existing subscription to another Tariff will be
subject to availability of mobile numbers and a minimum spend by the
Customer. Such changes remain subject to the approval of the Company,
and nothing in this condition 3.4 shall be construed as an obligation for the
Company to change the Customer's existing Tariff to another Tariff. For the
avoidance of doubt, any change to the Tariff shall be without prejudice to the
Customer’s obligations under the relevant Contract with regards to the
Equipment or the Equipment Charges.
4. CREDIT ACCOUNT
4.1.
A Customer account will be opened and a credit limit (inclusive of VAT) will
be notified to the Customer and this credit limit should not be exceeded by
the Customer. The Company reserves the right to suspend the Customer's
account and any use of the Mobile Network Services in the event that this
credit limit is exceeded at any time (any such suspension shall be without
prejudice to the Customer’s obligations under the relevant Contract with
regards to the Equipment or the Equipment Charges). Any increase in the
credit limit must be requested in writing and will be subject to approval by
the Company, which may entail further credit checks in accordance with
condition 2.12. The Company does not accept responsibility for the
Customer exceeding the credit limit due to any reason, including but not
limited to billing cycles or delays in the availability of call data. Customers
who anticipate exceeding their credit limit should contact the Company to
avoid their Mobile Network Services being suspended.
4.2.
Credit limits are subject to periodic review at the Company’s discretion. The
Company may require that a deposit be placed with the Company in cases
where the Customer incurs monthly charges in excess of the credit limit and
the Customer authorises the Company to debit their credit card, where
details have been provided, at the Company’s discretion for this excess
amount overdue, or for any amount over the credit limit set.
5. CONNECTION TO THE SYSTEM AND PROVISION OF THE MOBILE
NETWORK SERVICE
5.1.
Subject to these Conditions, the Company will connect and maintain the
connection of the Equipment to the System and, subject to the geographical
coverage of the System from time to time and any other limiting factors not
under the Company's control, the Company will use its reasonable
endeavours to make the Mobile Network Services available to the Customer
throughout the term of the relevant Contract.
5.2.
The Company shall be entitled, at its absolute discretion to transfer the
Customer to another Service Operator, provided that the transfer does not
result in the Customer incurring any additional costs. Wherever practicable,
thirty days (30) days written notice shall be given by the Company of such
changes prior to them being made.
5.3.
The Customer recognises and acknowledges that the Mobile Network
Services depend on the availability of the Systems, which may from time to
time, by their very nature, be adversely affected by physical features,
atmospheric conditions and other causes of interference and that
accordingly the Mobile Network Services and/or Systems may fail (including
without limitation if there is a power failure or a power cut affecting the whole
or part of the Mobile Network Services and/or Systems) or require
maintenance without notice.
5.4.
Subject always to condition 5.6, the Customer hereby elects (unless
otherwise stated on the Order Form) to waive any rights it may enjoy in
respect of any cap on the volume and/or charges which may accrue in
respect of its usage of the Mobile Network Services outside the United
Kingdom. Unless otherwise stated on the Order Form, the Mobile Network
Services are provided without a Bar on premium rate and international calls
or any other usage (excluding data usage which is subject to condition 5.6)
made whilst in the UK and/or overseas unless the Customer has specifically
requested in writing that the Company disables these calls and/or usage or
the Company elects to disable such calls and/or usage for its own
commercial purposes.
5.5.
Subject to condition 5.6, any calls, messages and data received or sent
whilst outside of the UK but within the EEA shall be billed to the Customer
under the Roam Like at Home rules and any calls will be charged in per
second increments. Subject to condition 5.6, any calls made or received
whilst outside of the EEA may be charged in per second increments at rates
set by the overseas network(s), and calls made or received, messages and
data received or sent whilst outside of the EEA shall be charged with any
additional handling and network charges by such overseas network(s).
Premium rate calls can be charged at rates as may be set out in the Tariff
for premium rate calls from time to time and such calls are not included in
any bundle of inclusive calls which may form part of the Tariff for the
Mobile Network Services. The Customer shall provide information upon
request by
the Company regarding the usage of roaming services, if the Company
believes that such usage is not in line with the Company’s fair usage policy.
5.6.
Unless otherwise stated on the Order Form or otherwise agreed in writing
between the parties, all End Users of the Customer shall be automatically
opted into the Cap. The Customer may opt out of such Cap on a per End
User basis as agreed with the Company. Any data usage over and above
this Cap shall be automatically Barred, unless otherwise requested by the
Customer to remove such Bar.
5.7.
The Company bears no liability to the Customer whatsoever in connection
with any services provided by an overseas network, third party provider or
premium rate provider.
5.8.
For the avoidance of doubt, any unavailability of the Mobile Network Services
or the transfer of the Customer to another Service Operator shall not affect
the Customer’s obligations under the relevant Contract with regards to the
Equipment or the Equipment Charges.
5.9.
The Customer shall refer any dispute it has with the Company to the
Company’s complaints procedure at www.kistechnologies.co.uk (or at such
other URL as is notified to the Customer by the Company from time to
time). Where the Customer is a Small Business Customer it shall be
entitled to refer any dispute to the Ombudsman Services: Communications
in accordance with the Company’s complaints procedure. Nothing in this
condition 5.7 shall prevent the Customer or the Company from exercising
any rights and remedies that may be available in respect of any breach of
the provisions of the Contract.
6. CHARGES AND PAYMENT
6.1.
Subject to condition 6.2, the Tariff chosen by the Customer in respect of the
Mobile Network Services on commencement of a Contract will remain the
minimum Tariff selected for the Minimum Term and the terms and conditions
relating to the selected Tariff shall apply.
6.2.
Without prejudice to condition 6.3, the Company may on not less than thirty
days (30) days’ notice to the Customer, change the rates in any Tariff or
price list, such change not to become effective during the Minimum Term of
the relevant Mobile Network Service unless the change arises due to:
6.2.1.
a change in the costs to the Company due to a requirement or
direction of OFCOM; and/or<
6.2.2.
a change in the costs charged to the Company by its suppliers.
6.3.
The Company will increase the monthly subscription charges for the Mobile
Network Services in April of each year following the Commencement Date
by the increase (if any) in the Rate of RPI.
6.4.
Where the Company provides Equipment to the Customer under a Contract,
a separate Equipment Charge will be payable to the Company for each
month (or part thereof) during the Minimum Term and any element of the
Term thereafter.
6.5.
The Customer must pay the Company the Equipment Charge, for the
duration of the Minimum Term and any element of the Term thereafter,
without any deduction, withholding, set-off, counterclaim or appropriation
whatsoever by direct debit (unless agreed otherwise). For the avoidance of
doubt, the Equipment Charge is payable to the Company or its Assignee
even if the Equipment cannot be used for any reason whatsoever and
regardless of any problems or disputes relating to any Mobile Network
Services, the Systems and/or the Service Operator. The Equipment Charge
is a separate and independent obligation of the Customer which, once paid,
is not refundable for any reason save in the case of error.
6.6.
The Customer shall be invoiced monthly in arrears for any usage based
Charges (such as the Service Charges) and monthly in advance for any
monthly access or other fixed Charges (including Equipment Charges) and
shall pay the Charges by Direct Debit within fourteen (14) days of the date
of the invoice (unless otherwise expressly agreed with the Company and set
out on the Order Form) (the “Payment Date”). The acceptance by the
Company of payment by any method other than Direct Debit may incur a
monthly administration fee of £3.00 per Connection. All payments must be
received within fourteen (14) days of the Company’s invoice date.
6.7.
The Customer will pay any agreed initial Charges, the monthly access
Charge, the Equipment Charge and any other fixed monthly Charges (each
as defined in the applicable Order Form), on or before the Payment Date in
each month.
6.8.
The Tariff and/or Equipment Charges that the Company makes available to
the Customer are subject to the length of contract chosen by the Customer
on the Order Form and the terms applicable to such Tariff and/or Equipment,
and are based upon the predicted or anticipated revenue over the
Customer's contract term for Mobile Network Services (including any notice
period). In the event that the Customer fails to make payment for the Mobile
Network Services for (or otherwise breach the Contract during) the Minimum
Term, and fails to make payment of any early termination charges (including
without limitation, those Charges set out in condition 9.5), the Company
reserves the right to invoice the Customer for such predicted or anticipated
revenue at full retail price without discount, over the full applicable contract
term including notice period and to recover any benefits received and losses
incurred. Notwithstanding the foregoing, nothing in this condition 6.8 shall
apply to Equipment and/or reduce the amounts payable by the Customer in
the form of Equipment Charges.
6.9.
The Customer shall pay all Charges (namely usage in excess of any
allowances or bundles that may be comprised in the monthly Charge but
without rebate for any unused element of such allowances or bundles,
which shall not be carried forward) including without limitation any of the
following: any charges incurred from other networks, virtual networks,
premium rate and overseas cellular and network operators (without
discount) and any handling charges set out in the Tariff. UK calls are
billed per second and rounded up to the nearest penny. Charges shall be
paid without set-off, counterclaim, deduction or appropriation. In addition,
the Service Operators may apply a fixed or minimum call charge, details of
which can be found in the tariff terms and conditions on the relevant
Service Operator websites
6.10.
The Customer may be required to pay a fee of £20.00 per incident for any
cancelled, dishonoured or failed Direct Debits or cheques.
6.11.
If payment of any sum payable to the Company is not made on or before the
due date, the Company shall be entitled to charge interest thereafter on such
sum at either the rate of four per cent per annum above the current base rate
of The Royal Bank of Scotland plc from time to time or, if higher, such rate
as the Company would be entitled to claim under the Late Payment of
Commercial Debts (Interest) Act 1998 (such interest being deemed to accrue
from day to day and being compounded on the last day of each calendar
month) from the due date until the date of payment whether before or after
judgment.
6.12.
Value Added Tax (VAT) and other taxes from time to time in force where
appropriate shall be payable on all Charges payable pursuant to these
Conditions.
6.13.
The Customer will promptly advise the Company in writing of any change to
its address or bank details.
6.14.
The Customer authorises the Company to charge the Customer's
debit/credit card, where details have been provided by the Customer, with
an amount equal to the outstanding balance on the Customer’s credit
account, where the Customer has failed to pay the Company by the Payment
Date.
6.15.
The Customer authorises the Company to levy a service Charge of three
percent (3%) where the Company is debiting the Customer’s credit card
account with any outstanding balance.
6.16.
Without prejudice to the Company's other remedies, if the Customer’s
account remains outstanding for any reason after the original Payment Date,
the Company reserves the right to refer the outstanding account to a debt
collection agency. If the Company instructs a debt collection agency to
collect payment (including (without limitation) interest and late payment
charges) on its behalf the Customer must pay the Company’s costs payable
to the agency, who will add the sum to the Customer’s outstanding debt.
6.17.
If any sum owed by the Customer to the Company under the Contract or any
other contract with the Company is not paid by the due date, the Company
may deduct this sum from any payment or credit due to the Customer under
the Contract or any other contract with the Company.
6.18.
Any invoices issued by the Company in respect of the Charges shall, save
in the case of manifest error, be final, conclusive and binding on the
Customer.
6.19.
If the Customer intends to dispute any Service Charges on an invoice, the
Customer must do so in writing to the Company within fourteen (14) days of
the date of the invoice and provide the Company with all relevant information
in support of the disputed charge. Where the disputed charge(s) amount to:
6.19.1.
less than five (5) per cent of the total Service Charges listed on the
invoice, the Customer will pay the full amount of the Service Charges;
or
6.19.2.
more than five (5) per cent of the total Service Charges listed on the
invoice, the Customer must pay the remaining amount of the Service
Charges that is not in dispute.
The Customer may not dispute the amount of the Equipment Charges,
Damage Charges or Termination Charges on any invoice where the
charges set out on the invoice are calculated in accordance with the
amounts agreed and set out in the Order Form and/or applicable Tariff.
6.20.
Any delay by the Company in invoicing any Charges shall not prohibit the
Company from raising an invoice at a later date in respect of the same nor
shall it relieve the Customer of liability to pay for the same.
6.21.
Where the Customer is a Small Business Customer, then unless otherwise
stated on the Order Form, in the event of any omission or delay by the
Company in invoicing the Charges for Mobile Network Services in
accordance with the Contract (“Delayed Charges”) the Company shall not
be prohibited from invoicing the Customer (and the Customer shall continue
to be liable to pay the Company) for Delayed Charges, provided that such
Delayed Charges are invoiced no later than:
6.21.1.
the fourth monthly invoice after the month in which the Delayed
Charges were incurred by the Customer (where the Customer is
invoiced monthly for the applicable Charges); or
6.21.2.
the next invoice after the invoice on which the Customer should have
been invoiced for the Delayed Charges in accordance with the
Contract (where the Customer is invoiced quarterly or less frequently
than quarterly for the applicable Charges).
6.22.
Unless the Customer is a Small Business Customer (in which case see
condition 6.21), any omission or delay by the Company in invoicing the
Charges for Mobile Network Services shall not prohibit the Company from
raising an invoice at a later date in respect of the same nor shall it relieve
the Customer of liability to pay the same.
6.23.
The Customer’s obligation to pay any Equipment Charges, any Termination
Charges, Non-Return Charges or Damage Charges for Equipment, shall be
a separate standalone debt obligation of the Customer.
7. SOFTWARE
7.1.
Where the Company provides Software to the Customer, the Company will
grant the Customer a non-exclusive, non-transferable licence to use the
Software solely for the term and purposes of the relevant Contract (and to
extent necessary to use the relevant Mobile Network Services). If required
by the Company, the Customer shall sign such end user licence agreement
as may be reasonably required by the owner of the copyright in the Software
to protect the owner’s interest in that Software and for the Customer to be
able to use the Software.
7.2.
Except as permitted by applicable law or as expressly permitted under the
Contract the Customer shall not de-compile reverse-engineer or modify the Software, or copy the relevant manuals or documentation.
8. OBLIGATIONS OF THE CUSTOMER
8.1.
The Customer acknowledges that the System is operated under license and
by agreement with the Service Operators and that the provisions of the said
licenses and agreements apply to the use of the Mobile Network Service by
the Customer. The Customer hereby undertakes:
8.1.1.
not to use or permit the use of the System or any Equipment for (a)
any unlawful, immoral or improper purpose including without limitation
the use of unlawful or unauthorised SIM gateways, (b) any purpose
not recommended by the Equipment manufacturer, or (c) any other
purpose as notified by the Service Operators or the Company from
time to time;
8.1.2.
to comply with any reasonable instructions issued by the Company
relating to the System, the Equipment or the Mobile Network Service
and to use only equipment approved by the Service Operators and
the British Approvals Board of Telecommunications;
8.1.3.
not to reverse, or permit anyone else to reverse, the charges on any
telephone call;
8.1.4.
not to act, or omit to act, in any way which may injure or damage any
persons, property or the System or cause the quality of the Mobile
Network Service to be impaired;
8.1.5.
not to sell or resell or distribute the Mobile Network Services or
Equipment;
8.1.6.
not to directly or indirectly be involved, or knowingly, recklessly or
negligently permit any other person to be involved, in any fraud, illegal
or immoral activity in connection with the Customer's use of the
Mobile Network Services or Equipment and shall notify the Company
immediately upon becoming aware of any such activity;
8.1.7.
it will carry out such routine day-to-day preventative maintenance
measures as may be recommended in the operating instructions and
manufacturer’s written recommendations supplied with the
Equipment (“User Instructions”);
8.1.8.
it will ensure that the environmental conditions for the Equipment are
maintained in accordance with the User Instructions;.
8.2.
The Customer will promptly advise the Service Operator and the Company,
by phone and in writing in the event of loss or theft of the Equipment.
8.3.
The Customer acknowledges that the Company will accept, and act on
behalf of, any instruction received from the Customer, and accept and rely
on any additional orders placed with the Company, regardless of authority
and/or position, unless levels of authorisation have been pre-advised to and
agreed by the Company in writing.
8.4.
Portability and Migration requests of mobile numbers made during the
Minimum Term do not relieve the Customer from any contractual obligations
to pay any of the Charges (including without limitation any early termination
charges) due under this Contract. Where the Company provides Portability
and Migration the procedure and costs for such services are set out in Tariff.
Information relating to porting and migration and associated charges may be
found at
8.5.
The Customer agrees not to contravene the General Conditions or any other
relevant regulations or licences granted thereunder and otherwise not to
contravene, and not by any act or omission or use of the Mobile Network
Services, cause the Company to contravene, any Relevant Laws or General
Conditions.
9. EQUIPMENT
9.1.
The Company will use its reasonable endeavours to deliver the Equipment
ordered by the Customer in accordance with the relevant Order Form.
9.2.
Risk in the Equipment shall pass to the Customer when the Equipment is
delivered to the Customer at the address provided to the Company by the
Customer.
9.3.
For Contracts entered into prior to 1 June 2018, notwithstanding that the
Equipment has been taken over and stands at the Customer’s risk,
ownership shall not pass to the Customer until the Company has received in
full (in cash or cleared funds) all sums due to it in respect of the Equipment).
9.4.
For Contracts entered into on or after 1 June 2018, the Customer
acknowledges that at all times during, and for the duration of, a Contract the
Company (or its Assignee) shall be the owner of the Equipment For
Contracts entered into on or after 1 June 2018 and for Contracts entered into
prior to 1 June 2018, until ownership of the Equipment has passed to the
Customer, the Customer must:
9.4.1.
hold the Equipment on a fiduciary basis as the Company’s or its
Assignee’s bailee;
9.4.2.
protect the interests of the Company in the Equipment and this
Contract, and must not do anything inconsistent with those interests,
including attempting to sell or dispose, grant any interest or
Encumbrance, part possession with, or place any plates, stickers or
marks on, the Equipment;
9.4.3.
keep, and return (in accordance with condition 10), the Equipment in
Good Working Order and Condition;
9.4.4.
store the Equipment (at no cost to the Company) separately from all
other goods of the Customer or any third party in such a way that they
remain readily identifiable as the Company’s property;
9.4.5.
not destroy, deface or obscure any identifying mark or packaging on
or relating to the Equipment; and
9.4.6.
insure the Equipment on the Company’s behalf for their full price
against all risks to the reasonable satisfaction of the Company. On
request the Customer shall produce the policy of insurance to the
Company.
9.5.
In the event of the Equipment being defective, the Company shall, for a
period of twelve months from the date of delivery of any Equipment, at its
option and without cost to the Customer return the applicable Equipment
to the manufacturer of the Equipment who shall either repair or replace
any defective Equipment to make good any defect which shall be proved
to the satisfaction of the Company to be the result of faulty design,
materials or manufacture, provided that the Company shall have no
liability for such defects unless the Customer notifies the Company within
five (5) Business Days from the date of delivery and within twenty four
(24) hours of any latent defect arising within such twelve (12) month
period. If the Company repairs or arrange for the repair of any Equipment
outside such twelve month period, the Customer shall pay the Company
for any such service at the Company’s then prevailing rates
9.6.
If the supplier or manufacturer of the Equipment has given the Company
warranties for the Equipment then the Company shall (so far as it is able to
do so, and at the Customer’s cost) assign the benefit of such warranties to
the Customer so that, to the full extent permitted by law, the Customer can
make any claim on the supplier or manufacturer that the Company could
have made.
9.7.
If the Company repairs or arranges for the replacement and/or repair of any
Equipment and/or parts beyond the scope of any warranties, Customer
shall pay the Company for any such service at the Company’s then
prevailing rates. The replacement Equipment and/or parts will be deemed
to become part of the Equipment and the property of the Company and the
Customer shall ensure that title to such Equipment is vested in the
Company.
9.8.
If the Company repairs, or arranges for the repair of, any Equipment
pursuant to conditions 9.4 and/or 9.6, the Customer shall ensure that any
data stored on the Equipment is appropriately backed-up to another device
and thereafter deleted from the Equipment before the Equipment is sent to
the Company or the manufacturer of the Equipment for repair.
10. RETURN OF EQUIPMENT
10.1.
For Contracts entered into on or after 1 June 2018, within ten (10) days of
the last day of the Term, or any earlier termination, the Customer must at
its own expense (which includes all transport, insurance and related costs),
deliver the Equipment to Company or any person nominated by Company
in Good Working Order and Condition to a place nominated by Company.
10.2.
If the Equipment is not returned in accordance with condition 10, the
Customer must pay the Company an amount equal to two days’ Equipment
Charges for each day during which the Equipment is not returned unless
Company otherwise agrees. If the Equipment is not returned within twenty
(20) days of the last day of the Term then the Customer shall pay a Non-
Return Charge to the Company.
10.3.
If the Equipment is returned to Company but not in Good Working Order
and Condition, then Customer must pay the relevant Damage Charges to
the Company in an amount calculated in accordance with the grading table
set out in the Order Form.
11. EQUIPMENT TERMINATION
11.1.
The Customer’s right to possession of the Equipment shall terminate
immediately in the event that the Company has the right to suspend and/or
terminate the relevant Contract.
11.2.
For Contracts entered into prior to 1st June 2018, if any Mobile Network
Service is terminated during its Minimum Term for any reason, the Company
shall be entitled to recover payment for this Equipment equivalent to the
proportion to the proportion (pro rata as to the unexpired Minimum Term) of
the full replacement charge for such Equipment as set out in the Standard
KIS Price List (available upon request) notwithstanding that ownership of
any Equipment has not passed from the Company. The Customer shall,
also following delivery of the Equipment remain liable for all Charges
incurred including any incurred during a period of theft, damage or loss of
the Equipment until such theft, damage or loss is reported to the Service
Operator and the Company, and will remain liable for the monthly access
Charge until the Contract has ended.
11.3.
For Contracts entered into on or after 1 June 2018, if any Mobile Network
Service is terminated and/or a Contract is terminated for any reason, the
Customer must immediately return all of the relevant Equipment pursuant to
condition 10.1 and where termination takes place before expiry of the
Minimum Term the Customer must pay the Termination Charges for the
Equipment (together with any Damage Charges or Non-Return Charges
which might be payable under conditions 10.2 or 10.3).
11.4.
For Contracts entered into on or after 1 June 2018, the Customer shall,
notwithstanding that ownership of any of the Equipment has not passed to
the Customer, remain liable for all Service Charges incurred during a period
of theft, damage or loss of the Equipment until such theft, damage or loss is
reported to the Service Operator and the Company, and will remain liable for
any Equipment Charges, Termination Charges, Damage Charges and/or
Non-Return Charges depending on whether the Equipment is replaced or
the Contract is terminated.
11.5.
The Customer grants the Company, its agents and employees an
irrevocable licence at any reasonable time to enter any premises where the
Equipment is or may be stored in order to inspect, or, where the Customer’s
right to possession has terminated, to recover the Equipment which is still
owned by the Company.
11.6.
Nothing in any Contract shall entitle the Customer to sell or enter into a
contract to sell goods on behalf of any Service Operator or the Company. It
is recognised by the parties that the Service Operators retain legal title in
any SIM Cards supplied. Accordingly, the parties do not intend that the
Customer be entitled to make any claim against any Service Operator or the
Company for loss of agency rights or loss of goodwill resulting from the
termination of this Contract.
11.7.
The Customer shall be liable for the repair of Equipment connected under a
Contract which becomes faulty or damaged and is outside the
manufacturer’s warranty. All Customer obligations under a Contract shall
remain in force during any period where Equipment is undergoing repair. All
SIM Cards supplied to the Customer shall be returned to the Company upon
termination of the Contract. Failure to return any SIM Card may incur a
Charge of £30.00 for each card.
12. LIMITATION OF LIABILITY
12.1.
Unless otherwise stated in these Conditions (or any relevant Service Specific
Conditions) the Company makes no warranty in respect of the supply of any
Equipment and/or Mobile Network Services and all other warranties which
by reason of statute or other direction, regulation or governmental authority
may be implied into a contract for the supply of the Equipment and/or Mobile
Network Services are hereby excluded to the fullest extent possible, save
for, and to the extent of, those warranties which cannot lawfully be excluded.
If the Customer is a consumer, this shall be without prejudice to its statutory
rights.
12.2.
Subject to conditions 12.3 and 12.5, in no circumstances shall the
Company’s liability to the Customer arising under or in connection with a
Contract and whether in contract, tort (including without limitation
negligence), misrepresentation, breach of statutory duty or otherwise,
including any liability arising from a breach of, or a failure to perform or defect
or delay in performance of any of the Company’s obligations under a
Contract, in respect of those liabilities in a Contract Year exceed the lower
of:
12.2.1.
100% of the Charges paid for the Equipment and/or Mobile Network
Services (as the case may be) giving rise to those liabilities in the
previous Contract Year (which in the case of liabilities arising in the
first Contract Year, the relevant limit shall be deemed to be £5,000
(five thousand pounds)) , or
12.2.2.
£5,000 (five thousand pounds).
12.3.
Subject to condition 12.5, under no circumstances shall the Company be
liable in any event under or in connection with a Contract and whether in
contract, tort (including (without limitation) negligence), misrepresentation,
breach of statutory duty or otherwise for any:
12.3.1
. loss of revenue (whether direct, indirect or consequential);
12.3.2.
loss of business (whether direct, indirect or consequential);
12.3.3.
loss of contracts (whether direct, indirect or consequential);
12.3.4.
loss of, damage to or corruption of data or software (whether direct,
indirect or consequential);
12.3.5.
loss of anticipated savings (whether direct, indirect or consequential);
12.3.6.
loss of profits (whether direct, indirect or consequential);
12.3.7.
liability of the Customer to third parties (whether direct, indirect or
consequential); or
12.3.8.
indirect, consequential or special losses;
whether or not the Company knew or ought to have known that such losses
or damages might be incurred.
12.4.
Neither Party shall be liable to the other Party for any breach of any provision
of a Contract (whether in breach of contract, tort (including but not limited to
negligence), misrepresentation, breach of statutory duty or otherwise)
caused by any reason outside the reasonable control or responsibility of that
Party including, without limitation, in respect of the Mobile Network Services
supplied by the Company, the failure of any Service Operator to provide
network services (or any element thereof) to the Company on which it was
reliant for the purposes of the relevant Contract, any Act Of God, terrorist
attacks, inclement weather, accidental damage, vandalism, failure or
shortage or power supplies, flood, drought, lightning or fire, strike, lock-out,
trade dispute or labour disturbance, any act or omission of Government,
highways authorities, or other competent authorities.
12.5.
Nothing in these Conditions excludes or restricts either Party’s liability for:
12.5.1.
death or personal injury resulting from that Party’s negligence or its
employee’s negligence (while acting in the course of their
employment);
12.5.2
. any fraud, fraudulent misrepresentation or fraudulent misstatement;
12.5.3
. any indemnity given under these Conditions; and/or
12.5.4.
anything for which the Parties cannot at law limit or exclude their
liability.
12.6.
The Customer agrees that any cause of action that it may have against the
Company and/or any of its Group members (including, its (or their) affiliates,
directors, officers, agents, consultants and employees) must commence
within two (2) years after the cause of action arose, otherwise, the
Customer’s cause of action is permanently barred.
13. TERMINATION AND SUSPENSION OF THE MOBILE NETWORK SERVICES
13.1.
Subject to conditions 13.4, 11.2, 11.5 and 11.6 and without prejudice to any
specific termination rights set out elsewhere in these Conditions, the
Customer shall not be entitled (once an Order Form has been accepted by
the Company pursuant to condition 2.2) to change or cancel an Order Form:
13.1.1.
at all in respect of Equipment; or
13.1.2.
except for termination in accordance with these Conditions relating to
the serving of notice to terminate the relevant Mobile Network
Services (which shall take effect in accordance with the applicable
Conditions), unless otherwise agreed in writing with the Company.
13.2.
In the event of any termination by the Customer of the Contract, the
Customer shall:
13.2.1.
return all Equipment in accordance with condition 10.1;
13.2.2.
be liable for any charges which become payable under conditions
10.2 and 10.3;
13.2.3.
pay the Termination Charges for the Equipment if the relevant
Contract is terminated before the end of the Minimum Term; and
13.2.4.
indemnify the Company in full against all loss including, but not
limited to, all losses incurred by the Company as a result of the
Customer terminating the relevant Contract before the end of the
Minimum Term or where the Contract has continued beyond the
Minimum Contract Term before the end of the relevant notice
period
13.3.
Without prejudice to any other rights of the Company under these Conditions
or otherwise, the Company shall be entitled at any time and for any reason
whatsoever to terminate any and/or all Contracts for Mobile Network
Services on the giving of not less than thirty (30) days’ written notice to the
Customer, without further liability to the Customer. For the avoidance of
doubt, in the event that the Company terminates a Contract under this
condition 13.3, the Customer’s liability to pay the Charges for Mobile Network
Services shall end on the date of termination of the relevant Contract and
the Customer shall not be liable to pay for the Charges for Mobile Network
Services applicable for the remainder of any Minimum Term applicable in
respect of that Contract.
13.4.
A Contract may be terminated forthwith by either Party by notice in writing if
the other Party materially breaches its obligations under these Conditions
(including without limitation non-payment of Charges due) or any Service
Specific Conditions and in the case of breaches which are capable of remedy
such Party fails to remedy such breach within fourteen (14) days of written
notice by the other Party of what the breach is and requesting that the breach
is remedied.
13.5.
Notwithstanding anything to the contrary expressed or implied in these
Conditions, either Party (without prejudice to its own rights) may terminate
all Contracts forthwith in the event that a liquidator (other than for the
purpose of solvent amalgamation or reconstruction) trustee in bankruptcy,
administrator or receiver is (or is proposed to be) appointed in respect of the
whole or part of the assets and/or undertaking of the other Party or the other
Party enters into (or proposes to enter into) an arrangement or composition
with its creditors, or other circumstances arise which entitle a court or creditor
to appoint a receiver or administrator or to make a winding up order (save
as in respect of a solvent reconstruction of such relevant Party’s group of
companies).
13.6.
The termination or expiry of a Contract shall be without prejudice to any
rights or liabilities which have accrued prior to such expiry or termination.
Any provision of a Contract which expressly or by implication is intended to
survive, shall survive the termination or expiry of the relevant Contract.
13.7.
Any implied right to terminate for convenience that the Customer may have
under applicable law is hereby expressly excluded.
13.8.
Notwithstanding anything to the contrary in this condition 13, the Company
shall be entitled to suspend the Mobile Network Service without liability upon
the occurrence of any of the following events:
13.8.1.
if the Customer fails to make payment of the Charges on the Payment
Date;
13.8.2.
If the Company is entitled to (but at its sole discretion elects not to)
terminate a Contract pursuant to condition 13.1, 13.4 or 13.5;
13.8.3.
if any information given to the Company by the Customer is false or
misleading;
13.8.4.
if the Customer does, or allows to be done, anything which in the
Service Operator’s or the Company’s reasonable opinion may have
the effect of jeopardising the operation of the Mobile Network Service;
13.8.5.
if the Customer permits the use of the Mobile Network Service or uses
the Mobile Network Service for illegal purposes including (without
limitation) the use of illegal or unauthorised Gateways (or the Service
Operator or the Company believes the same;
13.8.6.
if, in the Company's or the Service Operator’s absolute discretion, the
Charges incurred in any given period show unreasonable, low or
excessive usage of Mobile Network Services or unusual calling
patterns such as, without limitation, a disproportionate percentage of
incoming calls or zero usage per number of ten (10) minutes or less
of outbound voice calls or charges including data of less than £1.00
per month, or which cause network congestion;
13.8.7.
if the Company is unable, for whatever reason, to provide the Mobile
Network Service or if the Company is required to terminate this
Contract by a competent administrative or regulatory authority
(including without limit OFCOM) and/or Service Operator;
13.8.8.
if the Customer exceeds the credit limits set in the applicable Order
Form and/or the Tariff.
13.9.
Termination, suspension, disconnection or Barring under this condition 13
shall be without prejudice to the Company’s rights accrued up to and beyond
the date of termination, suspension, disconnection or Barring.
13.10.
In the event of termination of the Mobile Network Service and/or a
Contract by the Company in accordance with the provisions of this condition
13, in addition to its obligations pertaining to Equipment termination and
relevant Charges in condition 11, the Customer shall, within fourteen (14)
days of receipt of the notice of termination, pay to the Company all
outstanding Charges including (without limitation), where termination is for
any of the reasons specified in conditions 13.4 and 13.5, the amount which
would have been payable for the remainder of the term of the relevant
Contract.
13.11.
Upon termination of a Contract if the Customer made a deposit, the
Company will only return any surplus to the Customer after deduction of all
unpaid Charges. Any request for repayment must be made in writing.
13.12.
After disconnection, suspension or Barring of the Equipment from the
System and/or consequent upon the termination of a Contract, the Customer
shall pay on demand all Charges outstanding at the time of disconnection,
suspension or Barring including (without limitation) any reasonable
disconnection or Barring fee that the Company may wish to charge in its sole
discretion. Should the Company elect to disconnect and/or reconnect the
Equipment from or to the System, then the Company having regard to the
circumstances at the time of disconnection or reconnection may elect to
charge a fee of up to £30.00 for such disconnection or reconnection. Should
the Company elect to bar and/or unbar the Equipment from the System, the
Company may, in its absolute discretion, charge an unbarring fee of up to
£25.00 per SIM Card for such barring or unbarring.
13.13.
Should termination take place part way through a month, no credit will
be given for the post termination part of the month’s access Charge(s).
13.14.
The Customer will remain liable for all Charges incurred prior to
termination regardless of when they are invoiced.
13.15.
Termination, porting, or Migration of mobile numbers is subject to a
charge of £30.00 per number.
13.16.
Subject to condition 12, if the Customer is unable to use all of the
Mobile Network Services for a continuous period of more than three (3) days
due to any technical failure (including (without limitation) power cuts,
improvement, modification or maintenance of the Mobile Network Service or
the Systems) and if the Service Operator offers this to the Company, on
application the Customer may receive a credit against their account for their
line rental which will represent that part of the line rental for the period of
non-availability.
14. CALL MONITORING
14.1.
The Customer agrees that the Company may monitor and record calls made
to or by the Company by or to the Customer (and/or any of their employees
or personnel), for training purposes, to improve the quality of its customer
services and to assist with complaint handling. The Customer undertakes to
make its employees and personnel aware of the rights reserved by the
Company under this condition.
15. CONFIDENTIALITY AND DATA PROTECTION
15.1.
The Company and the Customer will keep in confidence any information of
the other, whether written or oral, of a confidential nature obtained under or
in connection with the Contract except to the extent any disclosure is
required by law. The Customer and the Company will not, without the
consent of the other, disclose such information to any person other than:
15.1.1.
their employees, contractors or professional advisers who shall
require the information in order for the Customer or the Company to
fulfil its obligations under the Contract; or
15.1.2.
in the case of the Customer, its users to the extent that they are
required to use or access the Mobile Network Service.
15.2.
Information shall not be treated as confidential if it is:
15.2.1.
lawfully in the public domain; or
15.2.2.
lawfully in the possession of the Customer or the Company before
disclosure from the other has taken place; or
15.2.3.
obtained from a third person who is entitled to disclose it; or
15.2.4.
replicated independently by someone without access or knowledge
of the information.
15.3.
If the Customer receives a request under the Freedom of Information Act
2000 which encompasses any information provided to the Customer by the
Company in connection with the Contract the Customer will notify the
Company immediately of the request and give the Company ten (10)
Business Days to make representations before releasing the requested
information (save to extent otherwise required by law).
15.4.
Both the Company and the Customer agree to comply with the KIS as a
Supplier Data Processing Addendum and that such agreement is
incorporated into this Contract. For the purposes of interpreting the KIS as
a Supplier Data Processing Addendum, “KIS” shall mean the Company and
the “Principal Agreement” shall mean this Contract.
16. CHANGES TO THE CONDITIONS, SERVICE SPECIFIC CONDITIONS
AND CONTRACT
16.1.
The Company may change the Conditions and/or any Service Specific
Conditions at any time and will publish any change in line with condition 14.2.
16.2.
The Company will publish any changes to the Conditions and/or any Service
Specific Conditions online at http://www.kistechnologies.co.uk/terms-
conditions/ (or at such other web address as is notified to the Customer by
the Company from time to time) as well as in invoices provided to the
Customer stating that the KIS as a Supplier Data Processing Addendum,
Conditions and/or any Service Specific Conditions have changed and
providing a link to the new KIS as a Supplier Data Processing Addendum,
Conditions and/or any Service Specific Conditions:
16.2.1.
at least thirty (30) days before the change is to take effect for changes
that may be of material detriment to the Customer; and
16.2.2.
at least one (1) day before the change is to take effect for all other
changes.
16.3.
If the Customer wishes to object to any proposed change which is of material
detriment to the Customer, the Customer must notify the Company in writing
(addressed to Customer Services, KIS Technologies Ltd, 86-90 Paul
Street, London EC2A 4NE) within thirty (30) days of publication of the
proposed change, otherwise the Customer will be deemed to have
accepted the proposed change. For the avoidance of doubt, the service by
the Company of any notice in accordance with condition
16.2.1
shall not constitute either acceptance of or an admission by the
Company that any proposed change is of material detriment to the
Customer, nor shall the service of notice by the Customer under this
condition 16.3 constitute or be deemed to constitute evidence that the
relevant change is of material detriment to the Customer. The Customer may
terminate the affected part of the Contract by providing thirty (30) days
written notice to the Company where the proposed change causes the
Customer material detriment which cannot be addressed by the Company to
the Customer’s reasonable satisfaction subject to such written notice being
received by the Company within thirty (30) days of the publication of the
proposed change.
16.4.
The Company may, if requested by the Customer, provide additional
services to be included within the Mobile Network Services under
such additional terms and conditions as may be notified by the Company
from time to time
17. ANTI-BRIBERY
17.1.
The Customer shall, and shall procure that its officers, employees, agents
and any other persons who perform the services for and on behalf of it in
connection with a Contract shall;
17.1.1.
comply with all applicable Anti-Bribery Laws and not cause the
Company to breach any Anti-Bribery Laws;
17.1.2.
not offer, promise, give, request, agree to receive, receive or accept
a bribe or financial or other advantage or commit any corrupt act;
18. FRAUD AND SECURITY
18.1.
The Customer must ensure that user names, passwords and/or PINs used
by it and/or its personnel and/or users in connection with the Equipment
and/or Mobile Network Services are kept confidential and are only used by
authorised users. The Customer will inform the Company immediately if the
Customer knows or suspects (or ought reasonably to know or suspect) that
a user name, password or PIN has been disclosed to an unauthorised user
or is being used in an unauthorised way. The Customer will regularly change
its passwords and PINs.
18.2.
The Company reserves the right (at the Company’s sole discretion):
18.2.1.
to suspend user names and password access to the Mobile Network
Services if at any time the Company thinks that there has been or is
likely to be a breach of security; and
18.2.2.
to ask the Customer to (in which case, the Customer shall) change
any or all of the passwords the Customer’s uses in connection with
the Mobile Network Services.
18.3.
The Customer will inform the Company immediately of any subsequent
changes to the information the Customer supplies to the Company in
connection with the Contract.
18.4.
The Customer accepts and acknowledges that the Mobile Network Services
are not guaranteed to be secure and the Company does not guarantee the
prevention or detection of any unauthorised attempts to access the Mobile
Network Services.
18.5.
The Customer acknowledges that the Company has no control of a
Customer’s equipment configuration, voice mail security or other feature
services enabled.
18.6.
The Company shall not be responsible for Charges or other charges
resulting from fraudulent and/or unauthorised use of the Equipment or
Mobile Network Services by the Customer, its End Users or any third parties
(who are not employees of the Company) and the Customer agrees to pay
all additional charges related to such fraudulent and/or unauthorised use.
The Customer is therefore urged to verify with their equipment provider that
all necessary steps to combat fraudulent and/or unauthorised use have been
taken.
18.7.
Any assistance given by the Company in relation to fraudulent and/or
authorised use by the Customer or third parties (or the prevention of such
use) will be on an endeavours basis only and no liability can be accepted by
the Company for any loss sustained by the Customer via fraudulent and/or
unauthorised means that are beyond the Company’s reasonable control
(save for any fraud and/or authorised use by an employee of the Company
acting in that capacity).
19. GENERAL
19.1.
Subject to any deemed acceptance by the Customer under these
Conditions, no forbearance or indulgence shown or granted by the Company
to the Customer whether in respect of these Conditions and/or any Service
Specific Conditions or otherwise shall in any way affect or prejudice the rights
of the Company against the Customer or be regarded as a waiver of any of
these Conditions and/or any Service Specific Conditions.
19.2.
Each Contract (including in relation to non-contractual matters) shall be
governed by and construed in all respects in accordance with English law
and the Customer hereby submits for all purposes of and in connection with
the Contract to the exclusive jurisdiction of the English Courts (including in
relation to non-contractual disputes).
19.3.
Each Contract is made for the benefit of the Parties to it and (where
applicable) their successors and permitted assigns and is not intended to
benefit, or be enforceable by, anyone else and no third Party shall have any
right under the Contracts (Rights of Third Parties) Act 1999 to enforce any
term of the Contract.
19.4.
Any notice, invoice or other document which may be given by either Party
under the Contract shall be in writing (except as provided otherwise) sent for
the attention of the relevant person, and to the address or fax number, given
on the Order Form (or such other address, fax number or person as the
relevant Party may notify to the other Party) and shall be delivered
personally, sent by fax or sent by pre-paid, first-class post or recorded
delivery. A notice is deemed to have been received, if delivered personally,
at the time of delivery, in the case of fax, at the time of transmission, in the
case of pre-paid first class post or recorded delivery, 48 hours from the date
of posting or if earlier upon receipt and, if deemed receipt under this condition
19.4
is not within Normal Working Hours, at 9.00 am on the first Business
Day following delivery. To prove service, it is sufficient to prove that the
notice was transmitted by fax, to the fax number of the Party or, in the case
of post, that the envelope containing the notice was properly addressed and
posted.
19.5.
Any director or representative of the Customer who signs on behalf of the
Customer will be deemed an authorised signatory and thereby the Company
shall be entitled to rely on such signatory as binding the Customer to the
obligations set out in these Conditions and any relevant Service Specific
Conditions in all respects.
19.6.
The Customer shall not, without the prior written consent of the Company,
assign, transfer, charge, sub-contract or deal in any other manner with all or
any of its rights or obligations under a Contract.
19.7.
The Company may at any time assign, transfer, charge, sub-contract or deal
in any other manner with all or any of its rights or obligations under the
Contract (including without limitation any Equipment) without the consent of
the Customer however, the Customer shall, if the Company requires,
execute such deeds and/or documents as may be necessary or required by
the Company to give effect to any such dealing in such rights and/or
obligations.
19.8.
Unless specifically provided otherwise, rights arising under a Contract are
cumulative and do not exclude rights provided by law.
19.9.
The Customer shall not, without the prior written consent of the Company, at
any time from the date of the Contract to the expiry of six months after the
termination or expiry of a Contract (or in the case of multiple Contracts the
last Contract to be terminated or expire), actively solicit or entice away from
the Company, or actively employ or attempt to employ (save where the
relevant person has responded to a general advertisement by the Customer
for the relevant job vacancy), any person who is, or has been, engaged as
an employee or sub-contractor of the Company in the provision of the Mobile
Network Services to the Customer. Any consent given by the Company in
accordance with this condition 19.7 shall be subject to the Customer paying
to the Company a sum equivalent to twenty per cent of the then current
annual remuneration of the Company’s employee or sub-contractor or, if
higher, twenty per cent of the annual remuneration to be paid by the
Customer to that employee or sub-contractor.
19.10.
The Customer acknowledges and agrees that details of the
Customer’s name, address and payment record may be submitted to a credit
reference agency, and Personal Data will be processed by and on behalf of
the Company in connection with the Mobile Network Services.
19.11.
The Customer consents to the disclosure to any radio or
telecommunications operating company of its name, address and details of
the Mobile Network Service and Equipment provided to it pursuant to this
Contract.
19.12.
If any provision (or part of a provision) of the Contract is found by any
court or administrative body of competent jurisdiction to be invalid,
unenforceable or illegal, the other provisions will remain in force.
19.13.
If any invalid, unenforceable or illegal provision would be valid,
enforceable or legal if some part of it were deleted or modified, that provision
will apply with whatever minimum modification is necessary to make it valid,
enforceable and legal whilst still giving effect to the commercial intention of
the Parties.
19.14.
Save where the context otherwise requires, in these Conditions a
reference to a "person" shall include a company, body corporate,
unincorporated association, state, governmental or statutory body or
authority, and/or a partnership, as well as a natural person (as appropriate).
19.15.
Except with the prior written consent of the other Party, neither Party
shall:
19.15.1.
make any public statement about the Equipment and/or Mobile
Network Services or otherwise publicise the Contract or any
information relating to it; or
19.15.2.
use any trademarks or identifying logos owned or licensed to any
member of the other Party in any manner.
19.16.
Nothing in a Contract is to be construed as establishing or implying any
partnership or joint venture between the Parties, or as appointing any Party
as the agent or employee of any other Party. No Party shall hold out any
other Party as its partner or joint venturer. Except, and to the extent, that
the Contract expressly states otherwise, no Party may incur any expenses
or negotiate on behalf of any other Party or commit any other Party in any
way to any person without that other Party's prior written consent.
19.17.
Each Party shall do and execute, or arrange and procure for the doing
and executing of, any act and/or document reasonably requested of it by any
other Party to implement and give full effect to the terms of a Contract.
19.18.
A Contract constitutes the entire agreement and understanding of the
Parties with respect to its subject matter. Save in respect of fraud or
fraudulent misrepresentation, each of the Parties acknowledge that in
entering into this Contract it has not relied on any oral or written
representation, warranty or other assurance (except as provided for and
referred to in this Contract) and, subject at all times to condition 12.5.2,
waives all rights and remedies which might otherwise be available to it in
respect thereof.
19.19.
A Contract may be entered into in any number of counterparts and by
the Parties on separate counterparts, all of which taken together shall
constitute one and the same instrument.